KEYNOTE SPEAKER
I take part to your team meetings, conferences or “Customer Days” as inspirational speaking, bringing a different prospective. I tell your teams why CX matters, in a down to earth mode.
I make my onw experience and my network’s available to make a difference. I tell stories that have an impact.
THE RIGHT TALK AT THE RIGHT MOMENT
The story I will tell will be in line with what is at stake for your company at this very moment, and will convey the right message.
I can address various audience: sales conventions, team meetings, executive committees…
OBJECTIVES
People will forget what you told; they will forget what you did ; but they will not forget how you made them feel.
Based on real stories, to create the conditions for change.
No one is a prophet in his own land.
What I believe is based on practice, and also on many discussions with some of World best experts of the matter. Some points of view might sound counter-intuitive.
Change does not happen naturally, even when the need for change is well understood. Change requires enthusiasm.
All you team into a purpose-driven initiative
