CX-ELEMENTS
Results that meet their requirements
CX Elements is widely recognized among CX professionals CX Experience is a member of high-level professional networks (such as CX Club, NPS Loyalty Forum…). We also have a Bain’s NPSx Independant Advisor accreditation.
CX Elements customer are large european and asian B2B companies.
CX-ELEMENTS
References
VP Customer Relationship Excellence Schneider Electric
“ Benoit has had a major impact on making Michelin more customers-centric. Thanks to his vision that has been formalized very early and still inspires us today. Thanks to the pragmatism that he was able to instill throughout the organization to better serve our customers. And thanks to his passion and his real commitment to making this subject important at all levels of the company. Benoit leads by example and demonstrates in his daily actions the desired behaviors: listen, care, empathize, that he wants each of us to have in each of our decision-making processes. Considering his broad and deep knowledge of customer from his experience as a Sales Director, this makes him a credibly influential partner. And it is a real pleasure to work and interact with him on a daily basis !”
Direction Qualité - Garantie de la Promesse au Client, Voice of Customer - Michelin
" Benoit is a skilled master in the field of CX. He combines strategy, data, process and impact due to his profound experiences and is one of the best lecturers in our executive education program on CRM. "
University of Applied Science Zurich
They trusted us
CX-ELEMENTS
“ I have been discussing with Benoit for several years about how best to develop customer experience in a large company. We often shared about good practices, behaviors, and challenges. It always was a pleasure to have his feedback and knowledge. It helped understand the subject and provided a relevant benchmark. Benoit has been early convinced that environmental issues are closely linked with the customer journey and lifecycle management of our offers. Today we are increasingly unable to separate them in our strategies. Benoit’s expertise and personality are very aligned with the task at hand. You can trust him to always propose solutions, advice, and support. "