{"id":2311,"date":"2023-07-13T15:06:30","date_gmt":"2023-07-13T13:06:30","guid":{"rendered":"https:\/\/cx-elements.fr\/home\/"},"modified":"2024-02-05T09:20:20","modified_gmt":"2024-02-05T08:20:20","slug":"home","status":"publish","type":"page","link":"https:\/\/cx-elements.fr\/en\/","title":{"rendered":"Home"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2311\" class=\"elementor elementor-2311 elementor-244\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1bc8b4ce elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"1bc8b4ce\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28053c75\" data-id=\"28053c75\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3d5f015e elementor-section-height-min-height elementor-section-boxed elementor-section-height-default\" data-id=\"3d5f015e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2944f5f3\" data-id=\"2944f5f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7589041 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"7589041\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"246\" src=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/CX-ELEMENTS-_-LOGO-HORIZONTAL-PNG-BLANC-e1689582266622-1024x315.png\" class=\"attachment-large size-large wp-image-2095\" alt=\"\" srcset=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/CX-ELEMENTS-_-LOGO-HORIZONTAL-PNG-BLANC-e1689582266622-1024x315.png 1024w, https:\/\/cx-elements.fr\/wp-content\/uploads\/CX-ELEMENTS-_-LOGO-HORIZONTAL-PNG-BLANC-e1689582266622-300x92.png 300w, https:\/\/cx-elements.fr\/wp-content\/uploads\/CX-ELEMENTS-_-LOGO-HORIZONTAL-PNG-BLANC-e1689582266622-768x236.png 768w, https:\/\/cx-elements.fr\/wp-content\/uploads\/CX-ELEMENTS-_-LOGO-HORIZONTAL-PNG-BLANC-e1689582266622-1536x472.png 1536w, https:\/\/cx-elements.fr\/wp-content\/uploads\/CX-ELEMENTS-_-LOGO-HORIZONTAL-PNG-BLANC-e1689582266622-2048x630.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-794336f0 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"794336f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Expert in Customer Experience<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f58470c elementor-widget__width-initial elementor-hidden-mobile elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"f58470c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:250}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CUSTOMER EXPERIENCE, THE KEY FACTOR OF YOUR SUCCESS!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6344d3 elementor-align-left elementor-align--mobilecenter elementor-widget elementor-widget-elementskit-button\" data-id=\"f6344d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/cx-elements.fr\/en\/about\/\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tAbout CX Elements<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" height=\"512\" viewBox=\"0 0 24 24\" width=\"512\"><g clip-rule=\"evenodd\" fill=\"rgb(0,0,0)\" fill-rule=\"evenodd\"><path d=\"m17.7071 6.29289c.3905.39053.3905 1.02369 0 1.41422l-9.99999 9.99999c-.39053.3905-1.02369.3905-1.41422 0-.39052-.3905-.39052-1.0237 0-1.4142l10.00001-10.00001c.3905-.39052 1.0237-.39052 1.4142 0z\"><\/path><path d=\"m6 7c0-.55228.44772-1 1-1h10c.5523 0 1 .44772 1 1v10c0 .5523-.4477 1-1 1s-1-.4477-1-1v-9h-9c-.55228 0-1-.44772-1-1z\"><\/path><\/g><\/svg>\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2bbdf115 elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"2bbdf115\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-599eff8d e-transform elementor-widget elementor-widget-image\" data-id=\"599eff8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:-40,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"708\" height=\"401\" src=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/Fichier-2-8.png\" class=\"attachment-large size-large wp-image-2138\" alt=\"\" srcset=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/Fichier-2-8.png 708w, https:\/\/cx-elements.fr\/wp-content\/uploads\/Fichier-2-8-300x170.png 300w\" sizes=\"(max-width: 708px) 100vw, 708px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6166de45 elementor-section-height-min-height elementor-section-full_width elementor-section-height-default elementor-section-items-middle\" data-id=\"6166de45\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4743fdda\" data-id=\"4743fdda\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f2724aa elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget elementor-widget-divider\" data-id=\"5f2724aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tKey facts\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4766bdc8 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4766bdc8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-78b4c4cc\" data-id=\"78b4c4cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73c61319 elementor-invisible elementor-widget elementor-widget-counter\" data-id=\"73c61319\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:150}\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">of management teams feel they delivered a better customer experience than rivals ; but only 8% of their customers agree.<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"80\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"> %<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c80891 elementor-widget elementor-widget-heading\" data-id=\"1c80891\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">(source : Bain&amp;Co)<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-56ada464\" data-id=\"56ada464\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22818ad elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"22818ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dc7e418 elementor-invisible elementor-widget elementor-widget-counter\" data-id=\"3dc7e418\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:150}\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">of B2B customers prefer having a problem solved by human connections than with a chatbot although it takes more time.<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"74\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efe3e elementor-widget elementor-widget-heading\" data-id=\"c4efe3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">(Source : Harvard Business Review, March 2023)<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-8a8f8d4\" data-id=\"8a8f8d4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7dd5352 elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7dd5352\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd1a457 elementor-invisible elementor-widget elementor-widget-counter\" data-id=\"cd1a457\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:150}\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">of B2B buyers claim that the supplier doesn\u2019t resolve issues fast enough.<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"86\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2fab43 elementor-widget elementor-widget-heading\" data-id=\"b2fab43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">(Source : Deloitte, 2021)<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-389a74f8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"389a74f8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c88157b\" data-id=\"4c88157b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-191ba361 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"191ba361\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4e5e627d elementor-invisible\" data-id=\"4e5e627d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24b05580 elementor-widget elementor-widget-heading\" data-id=\"24b05580\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our consulting services, our CX expertise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-19b4e76a elementor-invisible\" data-id=\"19b4e76a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:250}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16d75c6d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"16d75c6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As a Customer Experience practitioner, I help you raise awareness in your organization of the importance of putting the customer at the center of all decisions; To do this, I draw on 23 years of direct customer contact, my experience as CX Director at Michelin, and a global network of experts.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-241928d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"241928d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-60cd8866\" data-id=\"60cd8866\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8298ab8 elementor-cta--skin-cover elementor-cta--valign-middle elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"8298ab8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/cx-elements.fr\/en\/consulting\/cx-coaching\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/cx-elements.fr\/wp-content\/uploads\/cx-elements-resultats-Grande-1024x682.jpeg);\" role=\"img\" aria-label=\"Close up of a team of business people having a meeting to analyze data for a marketing plan.\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--grow\">\n\t\t\t\t\t\tCX coaching\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-576606f4\" data-id=\"576606f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ebfac33 elementor-cta--skin-cover elementor-cta--valign-middle elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"ebfac33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/cx-elements.fr\/en\/consulting\/keynote-speaker\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/cx-elements.fr\/wp-content\/uploads\/cx-elements-2-Grande-1024x683.jpeg);\" role=\"img\" aria-label=\"Image of a conference that takes place in a large conference room, workshop for young professionals, training in a large conference room, adult training\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--grow\">\n\t\t\t\t\t\tKeynote speaker\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7ae34cdf\" data-id=\"7ae34cdf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88c9382 elementor-cta--skin-cover elementor-cta--valign-middle elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"88c9382\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/cx-elements.fr\/en\/consulting\/customer-rooms\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/cx-elements.fr\/wp-content\/uploads\/Customer-Room-Photo-D-Grande-1024x685.jpeg);\" role=\"img\" aria-label=\"Customer Room Photo D - Grande\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--grow\">\n\t\t\t\t\t\tCustomer rooms\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-755761ab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"755761ab\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-538bc47\" data-id=\"538bc47\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-667b25ad elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"667b25ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e11a437 ekit-equal-height-disable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"1e11a437\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-left text-left icon-lef-right-aligin elementor-animation- media  \">\n                            <div class=\"elementskit-box-header\">\n                <div class=\"elementskit-info-box-icon text-center\">\n                    <img decoding=\"async\" width=\"360\" height=\"360\" src=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/arno-jpg01.jpg\" class=\"attachment- size-\" alt=\"\" srcset=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/arno-jpg01.jpg 360w, https:\/\/cx-elements.fr\/wp-content\/uploads\/arno-jpg01-300x300.jpg 300w, https:\/\/cx-elements.fr\/wp-content\/uploads\/arno-jpg01-150x150.jpg 150w\" sizes=\"(max-width: 360px) 100vw, 360px\" \/>                <\/div>\n          <\/div>\n                <div class=\"box-body\">\n                            <p class=\"elementskit-info-box-title\">\n                    CX-ELEMENTS                <\/p>\n                                            <\/div>\n        \n        \n                <\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-594e745a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"594e745a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-67d7509d elementor-invisible\" data-id=\"67d7509d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd88b24 elementor-widget elementor-widget-heading\" data-id=\"dd88b24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Experience Expert<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d425a8b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d425a8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Benoit Rengade is CX Elements CEO. He was Director of Customer Experience for the Michelin Group from 2016 to 2022. He is a founding member of Club CX, created in 2016 with several large CAC 40 companies; he has also been a member of the NPS Loyalty Forum since 2018.<\/p>\n<p>Between 2000 and 2016, Benoit held various commercial responsibilities, mainly in B2B, developing solid experience in contact with customers, particularly in Scandinavia and Japan.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7e6004 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f7e6004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Benoit Rengade holds an MBA from ESSEC Business School in 1991, and studied at UWM \u2013 University of Wisconsin, Milwaukee.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c28ca5b elementor-invisible elementor-widget elementor-widget-button\" data-id=\"c28ca5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/cx-elements.fr\/en\/about\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">About<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5f1a8c01 elementor-invisible\" data-id=\"5f1a8c01\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:250}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38a4f513 elementor-widget elementor-widget-image\" data-id=\"38a4f513\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/Benoit-rangade.Cx-elements-1024x683.jpg\" class=\"attachment-large size-large wp-image-2189\" alt=\"\" srcset=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/Benoit-rangade.Cx-elements-1024x683.jpg 1024w, https:\/\/cx-elements.fr\/wp-content\/uploads\/Benoit-rangade.Cx-elements-300x200.jpg 300w, https:\/\/cx-elements.fr\/wp-content\/uploads\/Benoit-rangade.Cx-elements-768x512.jpg 768w, https:\/\/cx-elements.fr\/wp-content\/uploads\/Benoit-rangade.Cx-elements-1536x1024.jpg 1536w, https:\/\/cx-elements.fr\/wp-content\/uploads\/Benoit-rangade.Cx-elements-2048x1365.jpg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10963195 elementor-widget elementor-widget-text-editor\" data-id=\"10963195\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>\u201cTo manage the company, I follow two indicators: RO to measure past performance, and NPS to measure future performance.\u201d<\/em><\/p>\n<p><strong>CEO of a large European distribution group<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ca34bc1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ca34bc1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68cf07f8\" data-id=\"68cf07f8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1ed2aafa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ed2aafa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-200c1871 elementor-invisible\" data-id=\"200c1871\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11268694 elementor-widget elementor-widget-heading\" data-id=\"11268694\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our trainings<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-30ca8913 elementor-invisible\" data-id=\"30ca8913\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:250}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f7388ed elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1f7388ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CX Elements creates modules adapted to the needs of your teams and can run sessions in French, English, German or Japanese.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-714c4ec1 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"714c4ec1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5991ca1\" data-id=\"5991ca1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e250cb8 elementor-cta--skin-cover elementor-cta--valign-middle elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"e250cb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/cx-elements.fr\/en\/trainings\/corporate-trainings\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/cx-elements.fr\/wp-content\/uploads\/happy-casual-business-team-in-meeting-1024x682.jpg);\" role=\"img\" aria-label=\"Happy casual business team in meeting\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--grow\">\n\t\t\t\t\t\tCorporate <br>trainings\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fbdf3ff\" data-id=\"fbdf3ff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e3a72db elementor-cta--skin-cover elementor-cta--valign-middle elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"e3a72db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/cx-elements.fr\/en\/trainings\/university-trainings\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/cx-elements.fr\/wp-content\/uploads\/cx-formation-universitaires-Grande-1024x408.jpeg);\" role=\"img\" aria-label=\"Crowd of students walking through a college campus on a sunny day, motion blur\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--grow\">\n\t\t\t\t\t\tUniversity<br> trainings\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3554d74f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3554d74f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22b79747\" data-id=\"22b79747\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40b2391 ekit-equal-height-disable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"40b2391\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-left text-left icon-lef-right-aligin elementor-animation- media  \">\n                            <div class=\"elementskit-box-header\">\n                <div class=\"elementskit-info-box-icon text-center\">\n                    <img decoding=\"async\" width=\"360\" height=\"360\" src=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/arno-jpg01.jpg\" class=\"attachment- size-\" alt=\"\" srcset=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/arno-jpg01.jpg 360w, https:\/\/cx-elements.fr\/wp-content\/uploads\/arno-jpg01-300x300.jpg 300w, https:\/\/cx-elements.fr\/wp-content\/uploads\/arno-jpg01-150x150.jpg 150w\" sizes=\"(max-width: 360px) 100vw, 360px\" \/>                <\/div>\n          <\/div>\n                <div class=\"box-body\">\n                            <p class=\"elementskit-info-box-title\">\n                    CX-ELEMENTS                <\/p>\n                                            <\/div>\n        \n        \n                <\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3eb44fa0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3eb44fa0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-110a4b07 elementor-invisible\" data-id=\"110a4b07\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75ff4c46 elementor-widget elementor-widget-heading\" data-id=\"75ff4c46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">References<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5368f49c elementor-hidden-mobile\" data-id=\"5368f49c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-78f9b2b6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78f9b2b6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2fe95e21 elementor-invisible\" data-id=\"2fe95e21\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:150}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12c7f03f elementor-widget elementor-widget-jkit_testimonials\" data-id=\"12c7f03f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jkit_testimonials.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div  class=\"jeg-elementor-kit jkit-testimonials arrow-bottom-middle style-2 quote-override jeg_module___69f48dd4810f4\"  data-id=\"jeg_module___69f48dd4810f4\" data-settings=\"{&quot;autoplay&quot;:false,&quot;autoplay_speed&quot;:3500,&quot;autoplay_hover_pause&quot;:false,&quot;show_navigation&quot;:false,&quot;navigation_left&quot;:&quot;&lt;span&gt;&lt;i aria-hidden=\\&quot;true\\&quot; class=\\&quot;fas fa-angle-left\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/span&gt;&quot;,&quot;navigation_right&quot;:&quot;&lt;span&gt;&lt;i aria-hidden=\\&quot;true\\&quot; class=\\&quot;fas fa-angle-right\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/span&gt;&quot;,&quot;show_dots&quot;:false,&quot;arrow_position&quot;:&quot;bottom&quot;,&quot;responsive&quot;:{&quot;desktop&quot;:{&quot;items&quot;:1,&quot;margin&quot;:10,&quot;breakpoint&quot;:1367},&quot;laptop&quot;:{&quot;items&quot;:1,&quot;margin&quot;:10,&quot;breakpoint&quot;:1025},&quot;tablet&quot;:{&quot;items&quot;:1,&quot;margin&quot;:10,&quot;breakpoint&quot;:768},&quot;mobile&quot;:{&quot;items&quot;:1,&quot;margin&quot;:10,&quot;breakpoint&quot;:0}}}\"><div class=\"testimonials-list\">\n            <div class=\"testimonials-track\"><div class=\"testimonial-item  elementor-repeater-item-8059db9\">\n                    <div class=\"testimonial-box hover-from-left\" >\n                        <div class=\"icon-content\"><i aria-hidden=\"true\" class=\"jki jki-quote-left-solid\"><\/i><\/div>\n                    <div class=\"comment-content\"><p>I have been interacting with Benoit for several years about how best to develop a Customer Experience initiative. His expertise and personality are very much aligned with the task: you can trust him to always propose solutions, advice, and support.<\/p><\/div>\n                    <div class=\"comment-header\"><ul class=\"rating-stars\"><li><i aria-hidden=\"true\" class=\"jki jki-star-solid\"><\/i><\/li><li><i aria-hidden=\"true\" class=\"jki jki-star-solid\"><\/i><\/li><li><i aria-hidden=\"true\" class=\"jki jki-star-solid\"><\/i><\/li><li><i aria-hidden=\"true\" class=\"jki jki-star-solid\"><\/i><\/li><li><i aria-hidden=\"true\" class=\"jki jki-star-solid\"><\/i><\/li><\/ul><\/div>\n                    <div class=\"comment-bio\"><div class=\"bio-details\">\n                <div class=\"profile-image\"><img loading=\"lazy\" decoding=\"async\" width=\"449\" height=\"450\" src=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/temoignages.jpg\" class=\"source-library\" alt=\"Jean-Francois NOWAK\" url=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/temoignages.jpg\" source=\"library\" srcset=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/temoignages.jpg 449w, https:\/\/cx-elements.fr\/wp-content\/uploads\/temoignages-300x300.jpg 300w, https:\/\/cx-elements.fr\/wp-content\/uploads\/temoignages-150x150.jpg 150w\" sizes=\"(max-width: 449px) 100vw, 449px\" \/><\/div>\n                <span class=\"profile-info\">\n                    <strong class=\"profile-name\">Jean-Francois NOWAK<\/strong>\n                    <p class=\"profile-des\">VP Customer Relationship Excellence - Schneider Electric<\/p>\n                <\/span>\n            <\/div><\/div>\n                    <\/div>\n                <\/div><\/div>\n        <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6ad6b51b elementor-invisible\" data-id=\"6ad6b51b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78798455 elementor-widget elementor-widget-jkit_testimonials\" data-id=\"78798455\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jkit_testimonials.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div  class=\"jeg-elementor-kit jkit-testimonials arrow-bottom-middle style-2 quote-override jeg_module__1_69f48dd482321\"  data-id=\"jeg_module__1_69f48dd482321\" data-settings=\"{&quot;autoplay&quot;:false,&quot;autoplay_speed&quot;:3500,&quot;autoplay_hover_pause&quot;:false,&quot;show_navigation&quot;:false,&quot;navigation_left&quot;:&quot;&lt;span&gt;&lt;i aria-hidden=\\&quot;true\\&quot; class=\\&quot;fas fa-angle-left\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/span&gt;&quot;,&quot;navigation_right&quot;:&quot;&lt;span&gt;&lt;i aria-hidden=\\&quot;true\\&quot; class=\\&quot;fas fa-angle-right\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/span&gt;&quot;,&quot;show_dots&quot;:false,&quot;arrow_position&quot;:&quot;bottom&quot;,&quot;responsive&quot;:{&quot;desktop&quot;:{&quot;items&quot;:1,&quot;margin&quot;:10,&quot;breakpoint&quot;:1367},&quot;laptop&quot;:{&quot;items&quot;:1,&quot;margin&quot;:10,&quot;breakpoint&quot;:1025},&quot;tablet&quot;:{&quot;items&quot;:1,&quot;margin&quot;:10,&quot;breakpoint&quot;:768},&quot;mobile&quot;:{&quot;items&quot;:1,&quot;margin&quot;:10,&quot;breakpoint&quot;:0}}}\"><div class=\"testimonials-list\">\n            <div class=\"testimonials-track\"><div class=\"testimonial-item  elementor-repeater-item-8059db9\">\n                    <div class=\"testimonial-box hover-from-left\" >\n                        <div class=\"icon-content\"><i aria-hidden=\"true\" class=\"jki jki-quote-left-solid\"><\/i><\/div>\n                    <div class=\"comment-content\"><p>Benoit has had a major impact on making Michelin more customer-centric. Thanks to his vision that still inspire us today. Thanks to the pragmatism that he was able to instill throughout the organization. And thanks to his passion for making this subject important, at all levels of the company.<\/p><\/div>\n                    <div class=\"comment-header\"><ul class=\"rating-stars\"><li><i aria-hidden=\"true\" class=\"jki jki-star-solid\"><\/i><\/li><li><i aria-hidden=\"true\" class=\"jki jki-star-solid\"><\/i><\/li><li><i aria-hidden=\"true\" class=\"jki jki-star-solid\"><\/i><\/li><li><i aria-hidden=\"true\" class=\"jki jki-star-solid\"><\/i><\/li><li><i aria-hidden=\"true\" class=\"jki jki-star-solid\"><\/i><\/li><\/ul><\/div>\n                    <div class=\"comment-bio\"><div class=\"bio-details\">\n                <div class=\"profile-image\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/image001.jpg\" class=\"source-library\" alt=\"Julien HANCOTTE\" url=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/image001.jpg\" source=\"library\" srcset=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/image001.jpg 800w, https:\/\/cx-elements.fr\/wp-content\/uploads\/image001-300x300.jpg 300w, https:\/\/cx-elements.fr\/wp-content\/uploads\/image001-150x150.jpg 150w, https:\/\/cx-elements.fr\/wp-content\/uploads\/image001-768x768.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div>\n                <span class=\"profile-info\">\n                    <strong class=\"profile-name\">Julien HANCOTTE<\/strong>\n                    <p class=\"profile-des\">Direction Qualit\u00e9 - Garantie de la Promesse au Client, Voice of Customer - Michelin<\/p>\n                <\/span>\n            <\/div><\/div>\n                    <\/div>\n                <\/div><\/div>\n        <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-25a3538 elementor-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"25a3538\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/cx-elements.fr\/en\/references\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">References<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c20351 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"1c20351\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/cx-elements.fr\\\/wp-content\\\/uploads\\\/pexels-polina-tankilevitch-5234724-1080p.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4156607c\" data-id=\"4156607c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1aa9a7e2 elementor-widget elementor-widget-heading\" data-id=\"1aa9a7e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">You have a project? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-24b6d68 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"24b6d68\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-05c5bd1\" data-id=\"05c5bd1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d63cc1 elementor-align-center elementor-widget__width-auto elementor-invisible elementor-widget elementor-widget-button\" data-id=\"2d63cc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/cx-elements.fr\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-cd8ebfc\" data-id=\"cd8ebfc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3995c2 elementor-align-center elementor-widget__width-auto elementor-invisible elementor-widget elementor-widget-button\" data-id=\"f3995c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/calendly.com\/benoit-rengade\/45min\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Make an appointment<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Expert in Customer Experience CUSTOMER EXPERIENCE, THE KEY FACTOR OF YOUR SUCCESS! About CX Elements Key facts 0 % of management teams feel they delivered a better customer experience than rivals ; but only 8% of their customers agree. (source : Bain&amp;Co) 0 % of B2B customers prefer having a problem solved by human connections [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2311","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Experience Practitioner - CX-Elements<\/title>\n<meta name=\"description\" content=\"Customer Experience expert : Our consulting and training services\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cx-elements.fr\/en\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience Practitioner - 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