{"id":2248,"date":"2023-08-31T12:36:26","date_gmt":"2023-08-31T10:36:26","guid":{"rendered":"https:\/\/cx-elements.fr\/university-trainings\/"},"modified":"2024-01-16T18:44:20","modified_gmt":"2024-01-16T17:44:20","slug":"university-trainings","status":"publish","type":"page","link":"https:\/\/cx-elements.fr\/en\/trainings\/university-trainings\/","title":{"rendered":"University trainings"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2248\" class=\"elementor elementor-2248 elementor-693\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-128afb72 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"128afb72\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57937bc8\" data-id=\"57937bc8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b8b6eaa elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"3b8b6eaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">EEE - ESSEC Executive Education<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2eef7df elementor-icon-list--layout-inline elementor-tablet-align-center elementor-align-center elementor-mobile-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2eef7df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" height=\"512\" viewBox=\"0 0 256 256\" width=\"512\" data-name=\"Layer 1\"><path d=\"m60.731 198.126a40.353 40.353 0 1 1 40.352-40.352 40.4 40.4 0 0 1 -40.352 40.352zm0-70.7a30.353 30.353 0 1 0 30.352 30.353 30.386 30.386 0 0 0 -30.352-30.358z\"><\/path><path d=\"m109.953 256h-98.441a5 5 0 0 1 -5-5v-10.113c0-21.5 16.9-36.519 41.108-36.519h26.225c24.2 0 41.108 15.017 41.108 36.519v10.113a5 5 0 0 1 -5 5zm-93.441-10h88.441v-5.113c0-18.319-15.624-26.519-31.108-26.519h-26.225c-15.484 0-31.108 8.2-31.108 26.519z\"><\/path><path d=\"m128 256a5 5 0 0 1 0-10 118 118 0 1 0 -118-118 5 5 0 0 1 -10 0 128 128 0 1 1 128 128z\"><\/path><path d=\"m157.491 150.031a4.985 4.985 0 0 1 -2.5-.671l-29.5-17.03a5 5 0 0 1 -2.491-4.33v-70.389a5 5 0 1 1 10 0v67.5l27 15.589a5 5 0 0 1 -2.5 9.331z\"><\/path><path d=\"m128 232.335a5 5 0 0 1 0-10 94.369 94.369 0 1 0 -93.212-108.944 5 5 0 1 1 -9.881-1.536 104.342 104.342 0 1 1 103.093 120.48z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">6 days<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 64 64\" width=\"512\" height=\"512\"><path 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d=\"M63,39a1,1,0,0,1-1-1V33.778a2.972,2.972,0,0,0-2.253-2.906A37.435,37.435,0,0,0,51,30q-.5,0-.983.008a1,1,0,0,1-.034-2Q50.478,28,51,28a39.475,39.475,0,0,1,9.225.929A4.971,4.971,0,0,1,64,33.778V38A1,1,0,0,1,63,39Z\"><\/path><path d=\"M23,41a1,1,0,0,1,0-2,5.006,5.006,0,0,0,5-5V32a5,5,0,0,0-10,0v2a5.021,5.021,0,0,0,2.5,4.332,1,1,0,1,1-1,1.731A7.027,7.027,0,0,1,16,34V32a7,7,0,0,1,14,0v2A7.008,7.008,0,0,1,23,41Z\"><\/path><path d=\"M11,53a1,1,0,0,1-1-1V47.778a4.971,4.971,0,0,1,3.775-4.849A39.475,39.475,0,0,1,23,42c1.429,0,2.8.05,4.078.15a1,1,0,0,1-.156,1.994C25.7,44.048,24.377,44,23,44a37.435,37.435,0,0,0-8.747.872A2.972,2.972,0,0,0,12,47.778V52A1,1,0,0,1,11,53Z\"><\/path><path d=\"M41,41a7.008,7.008,0,0,1-7-7V32a7,7,0,0,1,14,0v2a6.989,6.989,0,0,1-3.129,5.833,1,1,0,1,1-1.107-1.665A5,5,0,0,0,46,34V32a5,5,0,0,0-10,0v2a5.006,5.006,0,0,0,5,5,1,1,0,0,1,0,2Z\"><\/path><path d=\"M53,53a1,1,0,0,1-1-1V47.778a2.972,2.972,0,0,0-2.253-2.906A37.435,37.435,0,0,0,41,44a37.435,37.435,0,0,0-8.747.872A2.972,2.972,0,0,0,30,47.778V52a1,1,0,0,1-2,0V47.778a4.971,4.971,0,0,1,3.775-4.849A39.475,39.475,0,0,1,41,42a39.475,39.475,0,0,1,9.225.929A4.971,4.971,0,0,1,54,47.778V52A1,1,0,0,1,53,53Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Audience 25 max<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"480pt\" viewBox=\"0 0 480 480\" width=\"480pt\"><path d=\"m240 0c-132.546875 0-240 107.453125-240 240s107.453125 240 240 240 240-107.453125 240-240c-.148438-132.484375-107.515625-239.851562-240-240zm207.566406 324.078125-68.253906 11.777344c7.8125-28.652344 12.03125-58.164063 12.558594-87.855469h71.929687c-.902343 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13.878906-90.847656zm-42.125 111.71875h127.878906v103.550781c-28.746094-.367187-57.421875-2.984375-85.761719-7.832031l-28.238281-4.871094c-8.675781-29.523437-13.34375-60.078125-13.878906-90.847656zm39.390625 111.488281c29.238281 5.003907 58.824219 7.714844 88.488281 8.105469v96c-45.863281-4.410156-85.703125-46.402344-108.28125-107.515625zm104.488281 8.105469c29.660156-.390625 59.242188-3.101562 88.480469-8.105469l19.800781-3.425781c-22.578125 61.128906-62.417969 103.136719-108.28125 107.523438zm85.753906-23.875c-28.335937 4.847656-57.007812 7.464844-85.753906 7.832031v-103.550781h127.878906c-.535156 30.769531-5.203125 61.324219-13.878906 90.847656zm58.117188-111.71875c-.527344-29.691406-4.746094-59.203125-12.558594-87.855469l68.253906 11.777344c9.835938 24.207031 15.332032 49.960937 16.234375 76.078125zm47.601562-93.710938-65.425781-11.289062c-11.761719-38.371094-33.765625-72.808594-63.648437-99.601562 55.878906 18.648437 102.21875 58.457031 129.074218 110.890624zm-269.871094-110.890624c-29.882812 26.792968-51.886718 61.230468-63.648437 99.601562l-65.425781 11.289062c26.855468-52.433593 73.195312-92.242187 129.074218-110.890624zm-129.074218 314.3125 65.425781 11.289062c11.761719 38.371094 33.765625 72.808594 63.648437 99.601562-55.878906-18.648437-102.21875-58.457031-129.074218-110.890624zm269.871094 110.890624c29.882812-26.792968 51.886718-61.230468 63.648437-99.601562l65.425781-11.289062c-26.855468 52.433593-73.195312 92.242187-129.074218 110.890624zm0 0\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">FR<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" height=\"512\" viewBox=\"0 0 510 510\" width=\"512\"><g><path d=\"m470 30h-45v-20c0-5.523-4.478-10-10-10s-10 4.477-10 10v20h-60v-20c0-5.523-4.478-10-10-10s-10 4.477-10 10v20h-60v-20c0-5.523-4.478-10-10-10-5.523 0-10 4.477-10 10v20h-60v-20c0-5.523-4.477-10-10-10s-10 4.477-10 10v20h-60v-20c0-5.523-4.478-10-10-10s-10 4.477-10 10v20h-45c-22.056 0-40 17.944-40 40v60 340c0 22.056 17.944 40 40 40h430c22.056 0 40-17.944 40-40 0-21.483 0-382.11 0-400 0-22.056-17.944-40-40-40zm-450 40c0-11.028 8.972-20 20-20h45v20c0 5.522 4.478 10 10 10s10-4.478 10-10v-20h60v20c0 5.522 4.477 10 10 10s10-4.478 10-10v-20h60v20c0 5.522 4.477 10 10 10 5.522 0 10-4.478 10-10v-20h60v20c0 5.522 4.478 10 10 10s10-4.478 10-10v-20h60v20c0 5.522 4.478 10 10 10s10-4.478 10-10v-20h45c11.028 0 20 8.972 20 20v50h-470zm450 420h-430c-11.028 0-20-8.972-20-20v-330h470v330c0 11.028-8.972 20-20 20z\"><\/path><path d=\"m160 160h-70c-5.522 0-10 4.477-10 10v70c0 5.523 4.478 10 10 10h70c5.523 0 10-4.477 10-10v-70c0-5.523-4.477-10-10-10zm-10 70h-50v-50h50z\"><\/path><path d=\"m160 270h-70c-5.522 0-10 4.478-10 10v70c0 5.522 4.478 10 10 10h70c5.523 0 10-4.478 10-10v-70c0-5.522-4.477-10-10-10zm-10 70h-50v-50h50z\"><\/path><path d=\"m160 380h-70c-5.522 0-10 4.478-10 10v70c0 5.522 4.478 10 10 10h70c5.523 0 10-4.478 10-10v-70c0-5.522-4.477-10-10-10zm-10 70h-50v-50h50z\"><\/path><path d=\"m290 160h-70c-5.523 0-10 4.477-10 10v70c0 5.523 4.477 10 10 10h70c5.522 0 10-4.477 10-10v-70c0-5.523-4.478-10-10-10zm-10 70h-50v-50h50z\"><\/path><path d=\"m290 270h-70c-5.523 0-10 4.478-10 10v70c0 5.522 4.477 10 10 10h70c5.522 0 10-4.478 10-10v-70c0-5.522-4.478-10-10-10zm-10 70h-50v-50h50z\"><\/path><path d=\"m290 380h-70c-5.523 0-10 4.478-10 10v70c0 5.522 4.477 10 10 10h70c5.522 0 10-4.478 10-10v-70c0-5.522-4.478-10-10-10zm-10 70h-50v-50h50z\"><\/path><path d=\"m350 250h70c5.522 0 10-4.477 10-10v-70c0-5.523-4.478-10-10-10h-70c-5.522 0-10 4.477-10 10v70c0 5.523 4.478 10 10 10zm10-70h50v50h-50z\"><\/path><path d=\"m350 360h70c5.522 0 10-4.478 10-10v-70c0-5.522-4.478-10-10-10h-70c-5.522 0-10 4.478-10 10v70c0 5.522 4.478 10 10 10zm10-70h50v50h-50z\"><\/path><path d=\"m412.929 402.929-42.929 42.928-12.929-12.929c-3.906-3.904-10.236-3.904-14.143 0-3.905 3.905-3.905 10.237 0 14.143l20 20c3.907 3.905 10.236 3.904 14.143 0l50-50c3.905-3.905 3.905-10.237 0-14.143-3.906-3.904-10.236-3.904-14.142.001z\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Please ask<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-79ee0297 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79ee0297\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-29675611\" data-id=\"29675611\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19e9387 elementor-widget elementor-widget-image\" data-id=\"19e9387\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" width=\"720\" height=\"482\" src=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/ESSEC-photo-A.jpg\" class=\"attachment-large size-large wp-image-2224\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/ESSEC-photo-A.jpg 720w, https:\/\/cx-elements.fr\/wp-content\/uploads\/ESSEC-photo-A-300x201.jpg 300w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0f5eaff\" data-id=\"0f5eaff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6acc35c elementor-widget elementor-widget-image\" data-id=\"6acc35c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.essec.edu\/fr\/actualites\/decouvrez-les-programmes-de-lessec-executive-education\/\">\n\t\t\t\t\t\t\t<img width=\"800\" height=\"748\" src=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/1095px-Logo_essec2.svg-1024x958.png\" class=\"attachment-large size-large wp-image-2205\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/1095px-Logo_essec2.svg-1024x958.png 1024w, https:\/\/cx-elements.fr\/wp-content\/uploads\/1095px-Logo_essec2.svg-300x281.png 300w, https:\/\/cx-elements.fr\/wp-content\/uploads\/1095px-Logo_essec2.svg-768x718.png 768w, https:\/\/cx-elements.fr\/wp-content\/uploads\/1095px-Logo_essec2.svg.png 1095w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8de40c elementor-align-center elementor-tablet-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"e8de40c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/cx-elements.fr\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bb370da elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bb370da\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-541d5eb\" data-id=\"541d5eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a67cbe9 elementor-widget elementor-widget-text-editor\" data-id=\"a67cbe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Together with Pierre CASTERA, Director, Service Quality and Customer Experience, Essilor<\/p>\n<p>CUSTOMER EXPERIENCE : HOW TO CONCRETELY IMPLEMENT IT IN YOUR COMPANY ?<\/p>\n<p>According to a well-known study, 80% of executives believe they deliver a superior experience to their customers. When asked, those customers said only 8% of companies were really delivering.<\/p>\n<p><strong>Why such a wide perception bias? How can it be fixed?<\/strong><br \/>Two professional with a wide experience share their tools and methods to make companies truly customer-centric, from the executive committee to field operations. Those methods are based on proven good practices in different industries, both in France and abroad.<\/p>\n<p>The learning experience is very interactive and out of the beaten tracks. You will learn all what you need for your CX initiative in order to identify the most appropriate drivers and really improve your customers&#8217; experience.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76ec7b0 elementor-align-left elementor-tablet-align-center elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-button\" data-id=\"76ec7b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.essec.edu\/fr\/actualites\/decouvrez-les-programmes-de-lessec-executive-education\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Additional information<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0d22d52 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0d22d52\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b722991\" data-id=\"b722991\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c4b75af elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"c4b75af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Training \u00ab HWZ \u2013 Hochschule f\u00fcr Wirtschaft Z\u00fcrich \u00bb<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb389f9 elementor-icon-list--layout-inline elementor-tablet-align-center elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"bb389f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" height=\"512\" viewBox=\"0 0 256 256\" width=\"512\" data-name=\"Layer 1\"><path d=\"m60.731 198.126a40.353 40.353 0 1 1 40.352-40.352 40.4 40.4 0 0 1 -40.352 40.352zm0-70.7a30.353 30.353 0 1 0 30.352 30.353 30.386 30.386 0 0 0 -30.352-30.358z\"><\/path><path d=\"m109.953 256h-98.441a5 5 0 0 1 -5-5v-10.113c0-21.5 16.9-36.519 41.108-36.519h26.225c24.2 0 41.108 15.017 41.108 36.519v10.113a5 5 0 0 1 -5 5zm-93.441-10h88.441v-5.113c0-18.319-15.624-26.519-31.108-26.519h-26.225c-15.484 0-31.108 8.2-31.108 26.519z\"><\/path><path d=\"m128 256a5 5 0 0 1 0-10 118 118 0 1 0 -118-118 5 5 0 0 1 -10 0 128 128 0 1 1 128 128z\"><\/path><path d=\"m157.491 150.031a4.985 4.985 0 0 1 -2.5-.671l-29.5-17.03a5 5 0 0 1 -2.491-4.33v-70.389a5 5 0 1 1 10 0v67.5l27 15.589a5 5 0 0 1 -2.5 9.331z\"><\/path><path d=\"m128 232.335a5 5 0 0 1 0-10 94.369 94.369 0 1 0 -93.212-108.944 5 5 0 1 1 -9.881-1.536 104.342 104.342 0 1 1 103.093 120.48z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">1 day<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 64 64\" width=\"512\" height=\"512\"><path d=\"M13,27a1,1,0,0,1,0-2,5.006,5.006,0,0,0,5-5V18A5,5,0,0,0,8,18v2a5.021,5.021,0,0,0,2.5,4.332,1,1,0,1,1-1,1.731A7.027,7.027,0,0,1,6,20V18a7,7,0,0,1,14,0v2A7.008,7.008,0,0,1,13,27Z\"><\/path><path d=\"M1,39a1,1,0,0,1-1-1V33.778a4.971,4.971,0,0,1,3.775-4.849A39.475,39.475,0,0,1,13,28q.522,0,1.017.008A1,1,0,0,1,15,29.025a.981.981,0,0,1-1.017.983Q13.5,30,13,30a37.435,37.435,0,0,0-8.747.872A2.972,2.972,0,0,0,2,33.778V38A1,1,0,0,1,1,39Z\"><\/path><path d=\"M32,27a7.008,7.008,0,0,1-7-7V18a7,7,0,0,1,14,0v2a6.989,6.989,0,0,1-3.129,5.833,1,1,0,0,1-1.107-1.665A5,5,0,0,0,37,20V18a5,5,0,0,0-10,0v2a5.006,5.006,0,0,0,5,5,1,1,0,0,1,0,2Z\"><\/path><path d=\"M51,27a7.008,7.008,0,0,1-7-7V18a7,7,0,0,1,14,0v2a7.027,7.027,0,0,1-3.5,6.063,1,1,0,1,1-1-1.731A5.021,5.021,0,0,0,56,20V18a5,5,0,0,0-10,0v2a5.006,5.006,0,0,0,5,5,1,1,0,0,1,0,2Z\"><\/path><path d=\"M63,39a1,1,0,0,1-1-1V33.778a2.972,2.972,0,0,0-2.253-2.906A37.435,37.435,0,0,0,51,30q-.5,0-.983.008a1,1,0,0,1-.034-2Q50.478,28,51,28a39.475,39.475,0,0,1,9.225.929A4.971,4.971,0,0,1,64,33.778V38A1,1,0,0,1,63,39Z\"><\/path><path d=\"M23,41a1,1,0,0,1,0-2,5.006,5.006,0,0,0,5-5V32a5,5,0,0,0-10,0v2a5.021,5.021,0,0,0,2.5,4.332,1,1,0,1,1-1,1.731A7.027,7.027,0,0,1,16,34V32a7,7,0,0,1,14,0v2A7.008,7.008,0,0,1,23,41Z\"><\/path><path d=\"M11,53a1,1,0,0,1-1-1V47.778a4.971,4.971,0,0,1,3.775-4.849A39.475,39.475,0,0,1,23,42c1.429,0,2.8.05,4.078.15a1,1,0,0,1-.156,1.994C25.7,44.048,24.377,44,23,44a37.435,37.435,0,0,0-8.747.872A2.972,2.972,0,0,0,12,47.778V52A1,1,0,0,1,11,53Z\"><\/path><path d=\"M41,41a7.008,7.008,0,0,1-7-7V32a7,7,0,0,1,14,0v2a6.989,6.989,0,0,1-3.129,5.833,1,1,0,1,1-1.107-1.665A5,5,0,0,0,46,34V32a5,5,0,0,0-10,0v2a5.006,5.006,0,0,0,5,5,1,1,0,0,1,0,2Z\"><\/path><path d=\"M53,53a1,1,0,0,1-1-1V47.778a2.972,2.972,0,0,0-2.253-2.906A37.435,37.435,0,0,0,41,44a37.435,37.435,0,0,0-8.747.872A2.972,2.972,0,0,0,30,47.778V52a1,1,0,0,1-2,0V47.778a4.971,4.971,0,0,1,3.775-4.849A39.475,39.475,0,0,1,41,42a39.475,39.475,0,0,1,9.225.929A4.971,4.971,0,0,1,54,47.778V52A1,1,0,0,1,53,53Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Audience 25<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"480pt\" viewBox=\"0 0 480 480\" width=\"480pt\"><path d=\"m240 0c-132.546875 0-240 107.453125-240 240s107.453125 240 240 240 240-107.453125 240-240c-.148438-132.484375-107.515625-239.851562-240-240zm207.566406 324.078125-68.253906 11.777344c7.8125-28.652344 12.03125-58.164063 12.558594-87.855469h71.929687c-.902343 26.117188-6.398437 51.871094-16.234375 76.078125zm-431.367187-76.078125h71.929687c.527344 29.691406 4.746094 59.203125 12.558594 87.855469l-68.253906-11.777344c-9.835938-24.207031-15.332032-49.960937-16.234375-76.078125zm16.234375-92.078125 68.253906-11.777344c-7.8125 28.652344-12.03125 58.164063-12.558594 87.855469h-71.929687c.902343-26.117188 6.398437-51.871094 16.234375-76.078125zm215.566406-27.472656c28.746094.367187 57.421875 2.984375 85.761719 7.832031l28.238281 4.871094c8.675781 29.523437 13.34375 60.078125 13.878906 90.847656h-127.878906zm88.488281-7.9375c-29.238281-4.996094-58.828125-7.695313-88.488281-8.0625v-96c45.863281 4.40625 85.703125 46.398437 108.28125 107.511719zm-104.488281-8.0625c-29.660156.367187-59.242188 3.066406-88.480469 8.0625l-19.800781 3.425781c22.578125-61.128906 62.417969-103.136719 108.28125-107.523438zm-85.753906 23.832031c28.335937-4.847656 57.007812-7.464844 85.753906-7.832031v103.550781h-127.878906c.535156-30.769531 5.203125-61.324219 13.878906-90.847656zm-42.125 111.71875h127.878906v103.550781c-28.746094-.367187-57.421875-2.984375-85.761719-7.832031l-28.238281-4.871094c-8.675781-29.523437-13.34375-60.078125-13.878906-90.847656zm39.390625 111.488281c29.238281 5.003907 58.824219 7.714844 88.488281 8.105469v96c-45.863281-4.410156-85.703125-46.402344-108.28125-107.515625zm104.488281 8.105469c29.660156-.390625 59.242188-3.101562 88.480469-8.105469l19.800781-3.425781c-22.578125 61.128906-62.417969 103.136719-108.28125 107.523438zm85.753906-23.875c-28.335937 4.847656-57.007812 7.464844-85.753906 7.832031v-103.550781h127.878906c-.535156 30.769531-5.203125 61.324219-13.878906 90.847656zm58.117188-111.71875c-.527344-29.691406-4.746094-59.203125-12.558594-87.855469l68.253906 11.777344c9.835938 24.207031 15.332032 49.960937 16.234375 76.078125zm47.601562-93.710938-65.425781-11.289062c-11.761719-38.371094-33.765625-72.808594-63.648437-99.601562 55.878906 18.648437 102.21875 58.457031 129.074218 110.890624zm-269.871094-110.890624c-29.882812 26.792968-51.886718 61.230468-63.648437 99.601562l-65.425781 11.289062c26.855468-52.433593 73.195312-92.242187 129.074218-110.890624zm-129.074218 314.3125 65.425781 11.289062c11.761719 38.371094 33.765625 72.808594 63.648437 99.601562-55.878906-18.648437-102.21875-58.457031-129.074218-110.890624zm269.871094 110.890624c29.882812-26.792968 51.886718-61.230468 63.648437-99.601562l65.425781-11.289062c-26.855468 52.433593-73.195312 92.242187-129.074218 110.890624zm0 0\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">ENG<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/cx-elements.fr\/en\/contact\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" height=\"512\" viewBox=\"0 0 510 510\" width=\"512\"><g><path d=\"m470 30h-45v-20c0-5.523-4.478-10-10-10s-10 4.477-10 10v20h-60v-20c0-5.523-4.478-10-10-10s-10 4.477-10 10v20h-60v-20c0-5.523-4.478-10-10-10-5.523 0-10 4.477-10 10v20h-60v-20c0-5.523-4.477-10-10-10s-10 4.477-10 10v20h-60v-20c0-5.523-4.478-10-10-10s-10 4.477-10 10v20h-45c-22.056 0-40 17.944-40 40v60 340c0 22.056 17.944 40 40 40h430c22.056 0 40-17.944 40-40 0-21.483 0-382.11 0-400 0-22.056-17.944-40-40-40zm-450 40c0-11.028 8.972-20 20-20h45v20c0 5.522 4.478 10 10 10s10-4.478 10-10v-20h60v20c0 5.522 4.477 10 10 10s10-4.478 10-10v-20h60v20c0 5.522 4.477 10 10 10 5.522 0 10-4.478 10-10v-20h60v20c0 5.522 4.478 10 10 10s10-4.478 10-10v-20h60v20c0 5.522 4.478 10 10 10s10-4.478 10-10v-20h45c11.028 0 20 8.972 20 20v50h-470zm450 420h-430c-11.028 0-20-8.972-20-20v-330h470v330c0 11.028-8.972 20-20 20z\"><\/path><path d=\"m160 160h-70c-5.522 0-10 4.477-10 10v70c0 5.523 4.478 10 10 10h70c5.523 0 10-4.477 10-10v-70c0-5.523-4.477-10-10-10zm-10 70h-50v-50h50z\"><\/path><path d=\"m160 270h-70c-5.522 0-10 4.478-10 10v70c0 5.522 4.478 10 10 10h70c5.523 0 10-4.478 10-10v-70c0-5.522-4.477-10-10-10zm-10 70h-50v-50h50z\"><\/path><path d=\"m160 380h-70c-5.522 0-10 4.478-10 10v70c0 5.522 4.478 10 10 10h70c5.523 0 10-4.478 10-10v-70c0-5.522-4.477-10-10-10zm-10 70h-50v-50h50z\"><\/path><path d=\"m290 160h-70c-5.523 0-10 4.477-10 10v70c0 5.523 4.477 10 10 10h70c5.522 0 10-4.477 10-10v-70c0-5.523-4.478-10-10-10zm-10 70h-50v-50h50z\"><\/path><path d=\"m290 270h-70c-5.523 0-10 4.478-10 10v70c0 5.522 4.477 10 10 10h70c5.522 0 10-4.478 10-10v-70c0-5.522-4.478-10-10-10zm-10 70h-50v-50h50z\"><\/path><path d=\"m290 380h-70c-5.523 0-10 4.478-10 10v70c0 5.522 4.477 10 10 10h70c5.522 0 10-4.478 10-10v-70c0-5.522-4.478-10-10-10zm-10 70h-50v-50h50z\"><\/path><path d=\"m350 250h70c5.522 0 10-4.477 10-10v-70c0-5.523-4.478-10-10-10h-70c-5.522 0-10 4.477-10 10v70c0 5.523 4.478 10 10 10zm10-70h50v50h-50z\"><\/path><path d=\"m350 360h70c5.522 0 10-4.478 10-10v-70c0-5.522-4.478-10-10-10h-70c-5.522 0-10 4.478-10 10v70c0 5.522 4.478 10 10 10zm10-70h50v50h-50z\"><\/path><path d=\"m412.929 402.929-42.929 42.928-12.929-12.929c-3.906-3.904-10.236-3.904-14.143 0-3.905 3.905-3.905 10.237 0 14.143l20 20c3.907 3.905 10.236 3.904 14.143 0l50-50c3.905-3.905 3.905-10.237 0-14.143-3.906-3.904-10.236-3.904-14.142.001z\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">17\/11\/2023<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7c91a59 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c91a59\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4465acb\" data-id=\"4465acb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-420198f elementor-widget elementor-widget-image\" data-id=\"420198f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"800\" height=\"533\" src=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/cx-formation-hwz-zurich-Grande-1024x682.jpeg\" class=\"attachment-large size-large wp-image-2216\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/cx-formation-hwz-zurich-Grande-1024x682.jpeg 1024w, https:\/\/cx-elements.fr\/wp-content\/uploads\/cx-formation-hwz-zurich-Grande-300x200.jpeg 300w, https:\/\/cx-elements.fr\/wp-content\/uploads\/cx-formation-hwz-zurich-Grande-768x512.jpeg 768w, https:\/\/cx-elements.fr\/wp-content\/uploads\/cx-formation-hwz-zurich-Grande.jpeg 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-779d435\" data-id=\"779d435\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8e02be elementor-widget elementor-widget-image\" data-id=\"b8e02be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/fh-hwz.ch\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"800\" height=\"347\" src=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/2560px-Hochschule_fur_Wirtschaft_Zurich_Logo.svg-1024x444.png\" class=\"attachment-large size-large wp-image-2206\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/2560px-Hochschule_fur_Wirtschaft_Zurich_Logo.svg-1024x444.png 1024w, https:\/\/cx-elements.fr\/wp-content\/uploads\/2560px-Hochschule_fur_Wirtschaft_Zurich_Logo.svg-300x130.png 300w, https:\/\/cx-elements.fr\/wp-content\/uploads\/2560px-Hochschule_fur_Wirtschaft_Zurich_Logo.svg-768x333.png 768w, https:\/\/cx-elements.fr\/wp-content\/uploads\/2560px-Hochschule_fur_Wirtschaft_Zurich_Logo.svg-1536x665.png 1536w, https:\/\/cx-elements.fr\/wp-content\/uploads\/2560px-Hochschule_fur_Wirtschaft_Zurich_Logo.svg-2048x887.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c83a1a elementor-align-center elementor-tablet-align-center elementor-widget-tablet__width-inherit elementor-invisible elementor-widget elementor-widget-button\" data-id=\"1c83a1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/cx-elements.fr\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5724e65 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5724e65\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b02e5cb\" data-id=\"b02e5cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5cec9d7 elementor-widget elementor-widget-text-editor\" data-id=\"5cec9d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customer Experience session as part of \u00ab Customer Relationship Management \u00bb cursus led by J\u00f6rg STAUDACHER :<\/p>\n<p>Transform your organization from offering focus to customer focus. Develop a unique customer relationship management (CRM) that allows you to manage the customer relationship throughout the entire customer lifecycle. Do you want to gain better customer data and optimally design a CRM system, but are unsure about the right approach? Then this further training CAS Customer Relationship Management HWZ is just right for you.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b280330 elementor-align-left elementor-widget__width-auto elementor-tablet-align-center elementor-widget-tablet__width-inherit elementor-invisible elementor-widget elementor-widget-button\" data-id=\"b280330\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fh-hwz.ch\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Additional information<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9c66266 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"9c66266\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/cx-elements.fr\\\/wp-content\\\/uploads\\\/pexels-polina-tankilevitch-5234724-1080p.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ea74dfe\" data-id=\"ea74dfe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7aa52a1 elementor-widget elementor-widget-heading\" data-id=\"7aa52a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Interested by a training? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46cb65a elementor-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"46cb65a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/calendly.com\/benoit-rengade\/45min\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Make an appointment<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>EEE &#8211; ESSEC Executive Education 6 days Audience 25 max FR Please ask Contact us Together with Pierre CASTERA, Director, Service Quality and Customer Experience, Essilor CUSTOMER EXPERIENCE : HOW TO CONCRETELY IMPLEMENT IT IN YOUR COMPANY ? According to a well-known study, 80% of executives believe they deliver a superior experience to their customers. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2217,"parent":2258,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2248","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>University trainings - CX-Elements<\/title>\n<meta name=\"description\" content=\"CX Elements : Discover all our academic traning courses in France and abroad!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cx-elements.fr\/en\/trainings\/university-trainings\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"University trainings - CX-Elements\" \/>\n<meta property=\"og:description\" content=\"CX Elements : Discover all our academic traning courses in France and abroad!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cx-elements.fr\/en\/trainings\/university-trainings\/\" \/>\n<meta property=\"og:site_name\" content=\"CX-Elements\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-16T17:44:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cx-elements.fr\/wp-content\/uploads\/cx-formation-universitaires-Grande.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"510\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/cx-elements.fr\\\/en\\\/trainings\\\/university-trainings\\\/\",\"url\":\"https:\\\/\\\/cx-elements.fr\\\/en\\\/trainings\\\/university-trainings\\\/\",\"name\":\"University trainings - 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